Privacy policy

Effective Date: September 2025

Business Name: Vivienne Alexa

Business Address: Falmar, Rue Cauchez, St Martin, GY4 6PE

Email: vivienne@vivienne-alexa.com

ODPA Registration Number: DPA3260

1. Introduction

This Privacy Policy outlines how Vivienne Alexa collects, uses, stores, and protects your personal data. We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and The Data Protection (Bailiwick of Guernsey) Law 2017.

By using this website or our services, you agree to the terms of this policy.

2. Who we are

We provide nutritional therapy and health coaching services, registered in Guernsey.

Vivienne Alexa is the data controller of your personal information.

3. What data we collect

We may collect the following types of personal data:

  • Identity Data: Name, date of birth, gender

  • Contact Data: Email address, phone number, address

  • Health Data: Medical history, symptoms, dietary habits (collected with explicit consent)

  • Technical Data: IP address, browser type, time zone settings

  • Usage Data: Pages visited, referring sites, interaction on the site

  • Marketing & Communications Data: Preferences in receiving marketing from us

4. How we collect your data

We collect data through:

  • Online forms (contact form or nutritional therapy questionnaire)

  • Email communications

  • Direct consultations (in-person or online)

  • Booking or scheduling platforms (Calendly, Practice Better)

  • Newsletter sign-ups

  • Cookies on our website

5. Why we collect your data

We collect your data for the following purposes:

  • To provide nutritional therapy and health coaching services

  • To contact you about appointments or updates

  • To personalise your client experience

  • To manage payments and invoices

  • To comply with legal and regulatory obligations

  • To send occasional marketing emails (only with your consent)

6. Legal basis for processing

Under the UK GDPR, we rely on the following legal bases to process your data:

  • Consent: For marketing and collecting sensitive health information

  • Contractual necessity: To deliver agreed-upon services

  • Legal obligation: For tax and record-keeping compliance

  • Legitimate interest: To operate and improve the business (only where your rights do not override ours)

7. How we store your data

We store your data securely using Practice Better.

We retain your data for a minimum of 7 years, as required by insurance and professional guidelines, unless you request otherwise and there is no overriding legal obligation.

8. Sharing your data

We will never sell your data.

We may share it with:

  • Service providers (e.g., booking or email platforms)

  • Legal or regulatory authorities if required

  • Insurance providers (in the event of a claim)

All third-party services are carefully vetted and GDPR-compliant.

9. Your data protection rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (in some cases)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (for consent-based processing)

  • Lodge a complaint with the Office of the Data Protection Authority (ODPA)

ODPA contact:
Website: https://www.odpa.gg
Phone: 01481 742074

10. Cookies

We use cookies on our website to enhance functionality and analyse traffic. You can manage cookie preferences in your browser settings.
A separate Cookie Policy is available.

11. Marketing communications

We will only send you newsletters or updates if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.

12. Changes to this policy

We may update this policy from time to time. The most recent version will always be available on our website with the effective date shown at the top.

13. Contact us

If you have questions about this policy or your data, please contact us.